Player support

Support

Casira Labs provides support for players, testers, App Store reviewers, and Google Play reviewers. If you need help with a Casira Labs game or app, contact us and include your device model, operating system version, app version, and a short description of the issue.

For Platform Review

If you are reviewing a Casira Labs app for App Store or Google Play, please include the app name, platform, build version, and review question in your message. If a test account is required for a final product, review credentials will be provided through the store review submission notes.

Common Topics

• Crash or loading problems
• Lost progress
• Purchase or restore issues
• Bug reports
• Privacy or account deletion requests

Refunds

Purchases are handled by Apple App Store or Google Play. For refund requests, please use the refund tools provided by the store where you made the purchase.

Account Deletion

If a Casira Labs product supports account creation, visit Account Deletion for instructions.

Current Product Status

Our first mobile game is currently in development. Public App Store and Google Play links will be added after the listings are ready.