Player support

Support

If you need help with a Casira Labs game or app, contact us and include your device model, operating system version, app version, and a short description of the issue.

Common Topics

• Crash or loading problems
• Lost progress
• Purchase or restore issues
• Bug reports
• Privacy or account deletion requests

Refunds

Purchases are handled by Apple App Store or Google Play. For refund requests, please use the refund tools provided by the store where you made the purchase.

Account Deletion

If a Casira Labs product supports account creation, visit Account Deletion for instructions.